Terms and Conditions of Booking with BaliTourCharter.com

1. Acceptance of Terms

By booking a service with BaliTourCharter.com, you agree to the terms and conditions outlined below. Please read them carefully before confirming your booking.

2. Booking Process

  • All bookings can be made online through our website, via email, or directly through our customer service channels.
  • A confirmation email or message will be sent upon successful booking. Please verify the details in the confirmation and notify us immediately of any discrepancies.

3. Payment Terms

  • Payments can be made via bank transfer, credit/debit card, or other payment methods specified on our website.
  • A deposit may be required at the time of booking, with the remaining balance due before the start of the service.
  • Failure to complete payment by the specified date may result in the cancellation of your booking.

4. Cancellation and Refund Policy

  • Cancellations made 7 days or more before the scheduled service date are eligible for a full refund.
  • Cancellations made 3–6 days before the service date will incur a 50% cancellation fee.
  • Cancellations made within 48 hours of the service date are non-refundable.
  • Refunds, where applicable, will be processed within 10 business days.

5. Amendments to Bookings

  • Amendments to bookings (such as date changes or itinerary adjustments) are subject to availability and may incur additional charges.
  • All amendment requests must be submitted at least 72 hours prior to the scheduled service.

6. Customer Responsibilities

  • Customers are responsible for providing accurate information during the booking process.
  • Please ensure timely arrival at the designated pick-up location. Delays caused by the customer may result in additional charges or shortened service durations.

7. Liability

  • BaliTourCharter.com ensures the highest standards of service but cannot be held responsible for unforeseen circumstances, including but not limited to natural disasters, road closures, or accidents.
  • Customers are encouraged to purchase travel insurance for additional coverage.

8. Driver and Guide Services

  • Our drivers and guides are trained professionals committed to ensuring your comfort and safety. Please treat them with respect.
  • The company reserves the right to terminate the service if inappropriate behavior from customers poses a risk to safety.

9. Force Majeure

  • BaliTourCharter.com shall not be held liable for cancellations or disruptions due to events beyond our control, including but not limited to natural disasters, strikes, or governmental restrictions.

10. Privacy Policy

  • All customer information collected during the booking process is handled per our Privacy Policy.

11. Dispute Resolution

  • Any disputes arising from the use of our services shall be resolved amicably. If a resolution cannot be reached, the matter will be handled under the jurisdiction of Indonesian law.

12. Changes to Terms

  • BaliTourCharter.com reserves the right to amend these terms and conditions at any time. Customers will be notified of significant changes in advance.

For questions or clarifications, please contact us at [wa.me/+62818352677].